Terms & Condtions

1. Introduction
These terms and conditions (“Terms”) apply to the provision of business-related online self-study or group programmes or courses (“the Services”) by Lafeliz S.L.U. (“we”, “us”, “our”) and you, the person or entity purchasing the Services (“you”). You are deemed to accept them when you provide your electronic acceptance of these Terms or when you provide payment of the Fee (as defined below), unless we expressly agree in writing otherwise.
For the purposes of these Terms, if you are a corporate entity, then “you” shall include your officers, agents, and employees, and you agree to procure their compliance with these Terms.
While our Services are primarily intended for business customers, some purchases may be made by consumers. Where you act as a consumer, certain clauses (including refund and cancellation rights) will apply as indicated.
These Terms, along with our Privacy Notice and Website Terms and Conditions, which can be found at https://lafeliz-coaching.com (“Website”), represent the entire agreement between us and apply to the exclusion of any other terms or any previous course of dealing. For the avoidance of doubt, these Terms shall take priority over any other documents in the event of a conflict.
Please read these Terms carefully before purchasing. We believe transparency builds trust, and these Terms are designed to protect both you and us, ensuring a smooth and fair experience.
If you access or use any of our free resources, whether provided directly or accessed through our Website, including audio files, workbooks, PDFs, introductory or discovery sessions, podcasts, or workshops, then these Terms will apply (except for clauses relating to payment and consumer rights, if applicable).

2. The Services
Full details and descriptions of all Services are provided on our Website or specific sales pages.
Any information, support, materials, or guidance provided as part of any Service is intended for a group audience and should not be relied upon as personal to you unless we expressly advise otherwise. Any information provided will not constitute legal, medical, or financial advice.
All Services are intended to be accessed online, and no alternative will be provided. You will be responsible for ensuring that you have suitable systems in place to access the Services, and we shall not be liable to you if you are unable to access any part of the Services.
When we deliver the Services, we will do so with reasonable care and skill, consistent with best practices and standards applicable within our marketplace. We shall take all reasonable steps to ensure that access to the Services and any Content is available at all times, but shall not be liable where access is temporarily restricted due to maintenance or third-party issues outside our control.
Should an unforeseen event arise that prevents us from providing access to the Services, we shall notify you by email. If such an event continues for longer than three months, either of us may terminate this Agreement with 14 days’ written notice. Any relevant pro-rated refund will be at our discretion.
As part of your access to the Services, you may be granted access to a private area and required to set up an account. It shall be your responsibility to provide accurate information, keep your password secure, and notify us immediately of any breach.
All Services are provided on an “as-is” and “as-available” basis. We may make reasonable changes, revisions, or updates to enhance the content, provided that the Services continue to match the original description.

3. Your Order and Purchase of Our Services
The clauses below set out how a legally binding agreement is formed between us:
You place an order by completing the online form or making payment via our Website or payment page.


Once your order is placed, we may send you an acknowledgment email, but this does not mean your order has been accepted.


Our acceptance of your order is at our discretion and may be declined if there is an error in the price or description, the Service is unavailable, or the Service is deemed unsuitable for you.


If your order is not accepted, we will notify you by email and provide a full refund.


When we send your welcome email, our legally binding agreement begins.



4. Your Obligations
When you place an order, you confirm that you are over 18, legally capable of entering into a binding agreement, and that all information provided is true and accurate.
You agree that your access is personal to you and must not be shared.
You must not interfere with or test our systems’ security, and you agree to indemnify and hold us harmless for any actions resulting from your violation of these Terms.
You may not transfer your rights or obligations under these Terms without our written consent.

5. Complaints or Concerns
If you have any concerns, please contact us at hello@lafeliz-coaching.com.
If you experience a fault, we will use our best endeavours to remedy it. If we cannot, you may be entitled to a full or partial refund.

6. Fees and Charges
All Fees are exclusive of VAT. Applicable VAT or other sales taxes will be applied at checkout according to relevant local regulations.
Payment is due immediately unless otherwise agreed. If a card payment fails but access is granted, you must pay within seven days.
If paying by instalments, all instalments must be paid in full per the agreed schedule. Non-usage does not entitle you to refunds or credits.
Payment is non-refundable, except in these cases:
You are a consumer cancelling within the 14-day cooling-off period (Clause 7).


We cancel the Service (Clause 8.3).


Chargeback claims without first contacting us will constitute a breach of these Terms, and you agree to indemnify us for any resulting fees or costs.
We may suspend access to the Services if payment is over seven days late.

7. Your Rights When Purchasing as a Consumer – Cooling-Off Period
Consumers are entitled to a 14-day cooling-off period beginning on the date of the welcome email.
If you cancel within 14 days:
Before accessing the Service → full refund.


After accessing or if delivery has started → refund minus reasonable costs for services already delivered.


Where the Service includes digital products or instant access, you waive your right to cancel once you begin downloading or viewing the material.

8. Term, Termination, and Cancellation
This Agreement starts when we send your welcome email and continues until completion or termination.
You may cancel anytime via email to hello@lafeliz-coaching.com, but refunds are not provided except under Clause 7 or 8.3.
We may terminate if unable to provide Services or if you breach these Terms.
Upon termination:
Your access will be removed unless we agree otherwise.


Outstanding sums become immediately due.


Termination does not affect accrued rights or obligations.

9. Intellectual Property and Data Protection
All Intellectual Property Rights in our materials remain ours. You are granted a personal, limited, non-transferable, non-exclusive, revocable licence to use them for your own learning only.
“Lifetime access” refers to the lifetime of the course or programme, not your lifetime. We may withdraw access when the course is discontinued or replaced.
We process your personal data in accordance with Spanish GDPR and the Data Protection Act 2018. For full details, please refer to our Privacy Notice available at https://lafeliz-coaching.com/privacy.
We shall process your personal information only to the extent reasonably required to deliver the Services and retain it only as long as necessary to comply with legal obligations.

10. No Guarantee
You acknowledge that results cannot be guaranteed. Your success depends on factors beyond our control.
Testimonials are illustrative and do not imply typical results.

11. Liability
Nothing limits our liability for death, personal injury, or fraud.
We are not liable for:
Indirect, consequential, or special damages;


Loss of profits, data, or goodwill;


Access issues caused by external systems;


Failure to follow our guidance;


Incompatibility with your software or hardware.


Our total liability shall not exceed the total Fee paid.
You agree not to take actions intended to harm or publicly discredit us, our agents, or contractors.
Disputes not resolved internally will first go to independent mediation. If unresolved after 30 days, either party may pursue legal action.

12. Who We Are and How to Contact Us
All Services are provided by Lafeliz S.L.U., registered in Spain, business number ESB42744904.
Email: hello@lafeliz-coaching.com
Website: https://lafeliz-coaching.com

13. General
If any provision is invalid, the remainder remains in force.
Headings are for reference only.
We may transfer our rights under these Terms without notice.
No delay in exercising rights constitutes a waiver.
These Terms are governed by Spanish law, and Spanish courts have exclusive jurisdiction.
We may vary these Terms (excluding Fees) by notifying you via email. Continued use of the Services constitutes acceptance of any such changes.